The current Google search tool worked when searching for keywords but cannot answer specific questions well, leaving a void and many confused users. The current solution to this problem was to programmatically put in solutions for common questions, but many still go unanswered. This caused users to put a strain on the website owner’s helpdesk for problems it faces. The Smart Assistant was a powerful QnA bot that provided more accurate search results for to UC-related questions by leveraging Azure’s powerful AI system, tracking users when he/she interacts with the bot and remembering what solutions he/she selects for similar questions by future users. It was built on the Azure Cognitive Services platform and featured language recognition for similarly worded questions, a robust cloud network that can be scaled up/down as needed, and self-learning technology that required little maintenance by administrators