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  • Citrix Tactical Tool Belt - A Kroger Utility

    Student Work thumbnail: Citrix Tactical Tool Belt - A Kroger Utility
    Type:
    Student Work
    Description/Abstract:
    With over 250,000 unique logins per day, Kroger Citrix requires significant administrative resources. Ticket counts periodically exceed the capacity of the Kroger Support Center (KSC) - most issues are simple but have time consuming fixes. To reduce overhead, this team intends to implement a tool for KSC members that will streamline functions such as: (1) resetting Citrix users’ profiles, (2) verifying Citrix entitlements, and (3) viewing user Active Directory information. An additional goal is to enable KSC members to resolve an increased number of tickets without the need for escalation. This team predicts a recovery of approximately ten to fifteen minutes per incident, providing significant cost and time savings. Reduced overhead will allow more resources for investigating potential access violations and improving account controls.
    Creator/Author:
    Ayers, Jeffrey; Hibbs, John, and Burden, Erin
    Submitter:
    CECH Library Service
    Date Uploaded:
    06/22/2020
    Date Created:
    2019-04
    License:
    Attribution-NonCommercial-NoDerivs 4.0 International