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  • Smart Assistant

    Student Work thumbnail: Smart Assistant
    Type:
    Student Work
    Description/Abstract:
    The current Google search tool worked when searching for keywords but cannot answer specific questions well, leaving a void and many confused users. The current solution to this problem was to programmatically put in solutions for common questions, but many still go unanswered. This caused users to put a strain on the website owner’s helpdesk for problems it faces. The Smart Assistant was a powerful QnA bot that provided more accurate search results for to UC-related questions by leveraging Azure’s powerful AI system, tracking users when he/she interacts with the bot and remembering what solutions he/she selects for similar questions by future users. It was built on the Azure Cognitive Services platform and featured language recognition for similarly worded questions, a robust cloud network that can be scaled up/down as needed, and self-learning technology that required little maintenance by administrators
    Creator/Author:
    Berhan, Abel; Hughes, Parker, and Bengel, Peter
    Submitter:
    CECH Library Service
    Date Uploaded:
    06/22/2020
    Date Created:
    2019-04
    License:
    Attribution-NonCommercial-NoDerivs 4.0 International