According to a recent Microsoft survey, over 90 percent of people say that dealing with a company
that uses outdated technology would cause them to reconsider business relations due to concerns over
security, privacy or user-friendly convenience.( www.microsoft.com) This is the problem for which the
Use Case was developed. With modern network infrastructure, businesses are able to operate more
efficiently and securely as well as improve the quality of life of both their customers and employees. The
solution being implemented is a modern VoIP solution and additionally an IP-Based NVR system. This
will maximize workplace security and provide a unified communications solution for employee/customer
collaboration. With the solution, a business will be able to focus solely on business, and not all the
headaches that can come with outdated unsupported system. Customer relations will greatly improve, andthe business itself will have better communications equipment and security.