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With input from nursing staff in Mongolia, the Sapporo City University School of Design and School of Nursing came to leverage their respective strengths to create an effective prototype that will be used as the basis for a resource for relaying this preventive information to the target audience."],"license_tesim":["http://creativecommons.org/licenses/by-nc/4.0/"],"date_created_tesim":["2017-10-31"],"thumbnail_path_ss":"/downloads/4m90dv490?file=thumbnail","suppressed_bsi":false,"actionable_workflow_roles_ssim":["admin_set/default-default-depositing"],"workflow_state_name_ssim":["deposited"],"member_ids_ssim":["4m90dv490","76537137n","02870v87z"],"member_of_collections_ssim":["IASDR 2017 Conference"],"member_of_collection_ids_ssim":["d504rk335"],"file_set_ids_ssim":["4m90dv490","76537137n","02870v87z"],"visibility_ssi":"open","admin_set_tesim":["Default Admin Set"],"sort_title_ssi":"HEALTH EDUCATION THAT BREAKS THROUGH LANGUAGE BARRIERS PROTOTYPING AND EVALUATION OF CHILDCARERELATED ICT SELFLEARNING RESOURCE ","human_readable_type_tesim":["Article"],"read_access_group_ssim":["public"],"edit_access_person_ssim":["drewll@ucmail.uc.edu","vannesdi@mail.uc.edu"],"nesting_collection__ancestors_ssim":["d504rk335"],"nesting_collection__parent_ids_ssim":["d504rk335"],"nesting_collection__pathnames_ssim":["d504rk335/n296wz170"],"nesting_collection__deepest_nested_depth_isi":2,"_version_":1697099149581746176,"timestamp":"2021-04-15T09:44:31.351Z","score":0.00049999997},{"system_create_dtsi":"2018-01-30T14:32:50Z","system_modified_dtsi":"2019-06-06T15:05:43Z","has_model_ssim":["Article"],"id":"f4752g75f","accessControl_ssim":["7aa59647-8bba-4ed2-a85a-ca2e6e55f341"],"hasRelatedMediaFragment_ssim":["pr76f3424"],"hasRelatedImage_ssim":["pr76f3424"],"depositor_ssim":["drewll@ucmail.uc.edu"],"depositor_tesim":["drewll@ucmail.uc.edu"],"title_tesim":["A Framework for Smart Servicescape: A Case of Smart Home Service Experience"],"date_uploaded_dtsi":"2018-01-30T14:32:50Z","date_modified_dtsi":"2019-05-23T16:59:09Z","isPartOf_ssim":["admin_set/default"],"proxy_depositor_ssim":["salguemd@mail.uc.edu"],"on_behalf_of_ssim":["drewll@ucmail.uc.edu"],"doi_tesim":["doi:10.7945/C2RH6N"],"college_tesim":["Design, Architecture, Art and Planning"],"department_tesim":["Graduate Studies and Research"],"creator_tesim":["Kim, Bora","Kang, Hyo-Jin","Kwon, Gyu Hyun","Park, Eunohk"],"publisher_tesim":["University of Cincinnati"],"subject_tesim":["Design"],"language_tesim":["English"],"description_tesim":["The rapid development of IoT technology has accelerated the growth of smart services. Despite the proliferation of smart services, academic research is still in its early stage particularly in terms of service experience and service design. Concerning a service experience viewpoint, it is essential to consider the context and environment of smart services, namely “smart servicescape,” as this can influence users’ entire experience.\r\nMoreover, the smart servicescape will have different characteristics due to the convergence of online and offline connected environments. With this background, this study aimed to propose a framework for the smart servicescape by identifying new dimensions that reflect the characteristics of smart services.\r\n\r\nAccordingly, an initial analytic framework of service experience blueprint was established on the basis of the conventional servicescape and service blueprinting. Twenty movie clips on smart home services officially produced by ICT corporations were collected, were analyzed through grounded theory, and were classified according to the analytic framework. Through a series of qualitative analysis, the framework structure was improved to make it more suitable for the smart servicescape. Finally, this study proposed a framework for the smart servicescape derived from the smart home service experience blueprint. The values of this framework can be identified in two aspects: (1) by identifying new dimensions to reflect the characteristics of smart services such as Smart device, Datascape, and Connected scape; and\r\n(2) by suggesting the structure of the service experience blueprint infused with the perspective of service experience, which consists of service encounters and the servicescape."],"license_tesim":["http://creativecommons.org/licenses/by-nc/4.0/"],"date_created_tesim":["2017-10-31"],"thumbnail_path_ss":"/downloads/pr76f3424?file=thumbnail","suppressed_bsi":false,"actionable_workflow_roles_ssim":["admin_set/default-default-depositing"],"workflow_state_name_ssim":["deposited"],"member_ids_ssim":["qv33rx066","79407x21t","pr76f3424"],"member_of_collections_ssim":["IASDR 2017 Conference"],"member_of_collection_ids_ssim":["d504rk335"],"file_set_ids_ssim":["qv33rx066","79407x21t","pr76f3424"],"visibility_ssi":"open","admin_set_tesim":["Default Admin Set"],"sort_title_ssi":"FRAMEWORK FOR SMART SERVICESCAPE A CASE OF SMART HOME SERVICE EXPERIENCE","human_readable_type_tesim":["Article"],"read_access_group_ssim":["public"],"edit_access_person_ssim":["drewll@ucmail.uc.edu","vannesdi@mail.uc.edu"],"nesting_collection__ancestors_ssim":["d504rk335"],"nesting_collection__parent_ids_ssim":["d504rk335"],"nesting_collection__pathnames_ssim":["d504rk335/f4752g75f"],"nesting_collection__deepest_nested_depth_isi":2,"_version_":1697099143381516288,"timestamp":"2021-04-15T09:44:25.438Z","score":0.00049999997},{"system_create_dtsi":"2018-01-26T16:41:47Z","system_modified_dtsi":"2018-03-22T15:33:23Z","has_model_ssim":["Medium"],"id":"k643b1186","accessControl_ssim":["9ff8d84c-ca32-40fa-b9c7-8efc35a0f3b5"],"hasRelatedMediaFragment_ssim":["rb68xb92m"],"hasRelatedImage_ssim":["rb68xb92m"],"depositor_ssim":["salguemd@mail.uc.edu"],"depositor_tesim":["salguemd@mail.uc.edu"],"title_tesim":["Don Norman Keynote"],"date_uploaded_dtsi":"2018-01-26T16:41:47Z","date_modified_dtsi":"2018-03-22T15:33:20Z","isPartOf_ssim":["admin_set/default"],"on_behalf_of_ssim":["drewll@ucmail.uc.edu"],"college_tesim":["Design, Architecture, Art and Planning"],"department_tesim":["Graduate Studies and Research"],"required_software_tesim":[""],"note_tesim":[""],"creator_tesim":["Dugan, Dan"],"publisher_tesim":["University of Cincinnati"],"subject_tesim":["Design"],"language_tesim":["English"],"description_tesim":["IASDR 2017 Keynote- Design in the 21st Century: Complex Sociotechnical Systems\r\n\r\nUse Related Links URL to access presentation video\r\n\r\nDon Norman is Director of the Design Lab at the University of California, San Diego. He is co-founder of the Nielsen Norman Group, former Vice President of Apple and former executive at Hewlett Packard. Norman serves as an IDEO Fellow, an honorary professor of Design and Innovation at Tongji University (Shanghai), and is an advisor or board member of numerous companies.\r\n\r\nAt UC, San Diego, he served as chair of the Psychology Department and founder and chair of the Cognitive Science Department. At Northwestern University, he is the Breed Professor of Design, emeritus. He has been Distinguished Visiting Professor of Industrial Design at the Korea Advanced Institute of Science and Technology (KAIST). He has honorary degrees in psychology from the University of Padua (Italy) and in Design from the Technical University of Delft (the Netherlands) and the University of the Republic of San Marino. He received a \"Lifetime Achievement Award\" from SIGCHI and the Benjamin Franklin Medal in Computer \u0026 Cognitive Science from the Franklin Institute (Philadelphia). \r\n\r\nHe is a member of the American National Academy of Engineering, and fellow of the American Academy of Arts and Sciences, Association for Computing Machinery, American Psychological Association, Association for Psychological Science, Human Factors \u0026 Ergonomics Society, and the Design Research Society. He serves on the Board of Trustees at IIT's Institute of Design in Chicago.\r\n\r\nHe is well known for his books \"The Design of Everyday Things,\" \"Emotional Design,\" and \"Living with Complexity.\" He lives at www.jnd.org."],"license_tesim":["http://creativecommons.org/licenses/by-nc/4.0/"],"date_created_tesim":["2017-10-31"],"related_url_tesim":["https://stream.libraries.uc.edu/media/Don+Norman/1_pwmqtimm"],"thumbnail_path_ss":"/downloads/rb68xb92m?file=thumbnail","suppressed_bsi":false,"actionable_workflow_roles_ssim":["admin_set/default-default-depositing"],"workflow_state_name_ssim":["deposited"],"member_ids_ssim":["rb68xb92m"],"member_of_collections_ssim":["IASDR 2017 Conference"],"member_of_collection_ids_ssim":["d504rk335"],"file_set_ids_ssim":["rb68xb92m"],"visibility_ssi":"open","admin_set_tesim":["Default Admin Set"],"sort_title_ssi":"DON NORMAN 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