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  • Challenges and Lessons: Embracing Design Thinking Practices for Website Innovation in South Korea

    Article thumbnail: Challenges and Lessons: Embracing Design Thinking Practices for Website Innovation in South Korea
    Type:
    Article
    Description/Abstract:
    This research aims to investigate how Korean digital agencies practice design thinking for their website innovation. Based on a literature review on the design- thinking-driven web development process, multiple case studies of award-winning website projects were undertook. Through analyses of these cases, the following challenges and lessons were disclosed: (1) challenges – building a long-term, playful partnership with clients, leveraging decision-making executives’ design thinking awareness, and coping with limited resources (design thinking practitioners, budgets, and schedules) and (2) lessons – cross-functional collaboration, agile mobile-first development process, powerful visual storytelling, and compelling UX strategies and UI guidelines. Moreover, distinct approaches of design thinking practices were identified according to two website types: a brand promotion website – killer branding content-driven approach, and a service channel website – better UI/UXdriven approach.
    Creator/Author:
    Kim, Yujin
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/21/2017
    Date Modified:
    11/21/2017
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International