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  • Storytelling Technique for Building Use-case Scenarios for Design Development

    Article thumbnail: Storytelling Technique for Building Use-case Scenarios for Design Development
    Type:
    Article
    Description/Abstract:
    Numerous studies have dealt with what kind of value narrative can have for creating a more effective design process. However, there is lack of consideration of storytelling techniques on a stage-by-stage level, where each stage of storytelling technique can draw attention to detailed content for creating use-case scenarios for design development. This research aims to identify the potential implications for design development by using storytelling techniques. For the empirical research, two types of workshops were conducted in order to select the most appropriate storytelling technique for building use-case scenarios, and to determine the relationship between the two methods. Afterwards, co-occurrence analysis was conducted to examine how each step of storytelling technique can help designers develop an enriched content of use-case scenario. Subsequently, the major findings of this research are further discussed, dealing with how each of the storytelling technique steps can help designers to incorporate important issues when building use-case scenarios for design development. These issues are: alternative and competitor’s solution which can aid designers to create better design features; status quo bias of user which can help the designer investigate the occurring reason of the issue; and finally, social/political values of user which have the potential of guiding designers to create strengthened user experience. The results of this research help designers and design researchers concentrate on crucial factors such as the alternative or competitor’s solution, the status quo bias of user, and social/political values of the user when dealing with issues of building use-case scenarios.
    Creator/Author:
    Nam, Ki-young and Jang, Sukwoo
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/20/2017
    Date Modified:
    01/09/2018
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International

  • Humanizing an Organization through Digital Experiences

    Article thumbnail: Humanizing an Organization through Digital Experiences
    Type:
    Article
    Description/Abstract:
    Student life at a large institution like University of California, Berkeley, is challenging in many ways. Along with the often extreme academic demands, students must discover and navigate numerous services while simultaneously integrating themselves into formal and informal campus communities. Historically, core student services were delivered in a piecemeal and disjointed way via a dozen or more websites. A large investment in a Student Information Systems (SIS) replacement project has since unified these service experiences through CalCentral, a Berkeley-developed service portal, and created with a significant focus on user experience design. While significant strides have been made to improve and simplify how services are delivered to students, the design team has been challenged to push their vision of the service ecosystem further, to “humanize the institution.” The vision goes through the SIS project and beyond, by first switching mindsets from service producers to service providers, and second by looking at how deeper relationships can be created digitally between students and the institution. The research, with students and different stakeholder groups, shows that beyond usability and learnability, there are greater opportunities through service design to contribute to students’ senses of agency, inclusion, connectedness and wellbeing. The design team is codifying new design principles and developing prototype experiences that look more closely at tone, behavior and contributing to a positive emotional state of mind. The service delivery through CalCentral is humanized and augmented in affirming ways, to use language that is accessible, and to guide students through complex paths.
    Creator/Author:
    Hollowgrass, Rachel ; Jylkäs, Titta , and Geuy, Bernadette
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/17/2017
    Date Modified:
    01/11/2018
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International

  • New Challenges when Teaching UX Students to Sketch and Prototype

    Article thumbnail: New Challenges when Teaching UX Students to Sketch and Prototype
    Type:
    Article
    Description/Abstract:
    In this paper we report on new challenges when teaching UX students how to sketch and prototype their designs. We argue that UX students sketch and prototype differently than other design students, and we discuss how changes in the field necessitate a response in education. We describe sketching and prototyping as a continuum that students successfully traverse when they follow a process of ‘double loop learning’. We highlight three new challenges: (1) New computational design materials, (2) new maker tools, and (3) changes within the tech industry. We explore these three challenges through examples from our students, and we outline strategies for sketching and prototyping in this new reality. We conclude that this is a starting point for further work on keeping education up to speed with practice.
    Creator/Author:
    Frens, Joep ; Forlizzi, Jodi , and Zimmerman, John
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/17/2017
    Date Modified:
    11/17/2017
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International

  • Innovative Handle Design and Evaluation of Woks for Middle-Aged and Elderly People

    Article thumbnail: Innovative Handle Design and Evaluation of Woks for Middle-Aged and Elderly People
    Type:
    Article
    Description/Abstract:
    With the enhancement of medical technology and human living standards, the world is showing a trajectory towards an aging society. The elders generally suffer from degeneration, which may cause problems in their daily lives. Aging has since become a major issue of scientific researches. Elders in Taiwan mostly live alone or with a partner. Because eating out is not a habit, cooking often plays an important role in their lives. Due to the degeneration happening to their bodies, the danger during cooking activities increases. Therefore, it is necessary for them to seek help from assistive devices. In this research, we will make assistive design models that help elders use woks. The designs are for the task we have chosen from our investigation. We will also evaluate the effect of the aids objectively using the EMG system, and collect the iEMG value for evaluation. The iEMG values were collected from four muscles (FDC, FCR, Biceps and Deltoids). Eight middle-aged participants who will become elders in the near future were invited to participate in the experiment. Four design solutions were chosen from seven working models. The design solutions were all helpful to the task, and the performances of the stove design solutions are significantly better than the original wok. The degrees of hand trembling while performing tasks were also measured, however the differences were not significant.
    Creator/Author:
    Wu, Fong-Gong ; Lin, Yu-Chi , and Sun, Hsiao-Han
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/17/2017
    Date Modified:
    12/06/2017
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International

  • A new role for designers through meta (open) design

    Article thumbnail: A new role for designers through meta (open) design
    Type:
    Article
    Description/Abstract:
    The growing speed with which consumers discard artifacts is a significant but regrettable part of the capitalist economy. High consumption rates are accelerated by contemporary society, which is based on a model of values that link the notion of well being to profit generation and consumption of material goods. This exacerbated consumption cycle perpetuates environmental damage. In this context, proposing sustainable solutions involves new ways of thinking and doing that are distant from the practices of the current model of consumer society. This paper reflects on the necessity to implement changes into the design process, production, and consumption modalities. These changes propose a “new” role for designers as professionals, and as individuals in society at large. This research connects the concepts of metadesign and opens design- enabling system awareness. Metadesign can be considered critical and reflexive thinking about the boundaries and scope of design, but also, as the prefix “meta” implies, it can be understood as the design of the design process, in a critical and reflective way. Open design implies the openness of the design project for multiple actors (including consumers), information sharing, and building knowledge between them. As a result, design can lead to consumption modalities situated in slow culture, transforming the relationship between users and artifacts.
    Creator/Author:
    Boff Ferronato, Priscilla and Ruecker, Stan
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/17/2017
    Date Modified:
    11/17/2017
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International

  • Collaborating Design Risk

    Article thumbnail: Collaborating Design Risk
    Type:
    Article
    Description/Abstract:
    The “Safety Grand Challenge” is a collaborative research project between the Royal College of Art (RCA) School of Design, and the Lloyd's Register Foundation (LRF). The maritime industry is dominated by “grandfathering” leading to a slow-pace of adopting innovations that can reduce risk and save lives at sea. We describe how impact was achieved through collaboration and design innovations that bridged the risk gap between technologies and human behaviours. Starting from the project brief we designed a collaborative platform that supported a constructive dialogue between academia and partner organisations that aimed to foster innovative design approaches to risk and safety. The project generated an engaged community with diverse expertise that influenced the outcomes which included seven prototypes designed by a group of thirty students from across the RCA. Throughout the course of the project the network extended to other partners beyond the initial ones that included the RCA, LRF and Royal National Lifeboat Institution. The “Safety Grand Challenge” demonstrates how research can be an explorative platform that offers opportunities to analyse and design solutions to real life safety problems in mature industries through the prototypes that reflect the sophistication of the project’s collaborations. Our conclusions support how design research helped identify the value of design for safety in tackling complex issues that intertwine human, environmental and commercial views and can shape new forms of collaborative research between academia and industrial partners.
    Creator/Author:
    Ferrarello, Laura; Lee, Chang Hee ; Hall, Ashley, and Kann, Mike
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/17/2017
    Date Modified:
    12/06/2017
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International

  • Kids Design Association Japan: Regulating and Promoting Children Oriented Design Practices in Japan

    Article thumbnail: Kids Design Association Japan: Regulating and Promoting Children Oriented Design Practices in Japan
    Type:
    Article
    Description/Abstract:
    Different associations are important for regulating and promoting good practices of sustainable product development. On the case of children products, there are many considerations to take, such as mental and physical development or safety. Knowing this broad challenge, how can associations better aid on the development of Design Guidelines for children? In Japan, the country’s context and challenges have led to the development of the Kids Design Association, or KDA, a Non-Profit organization dedicated on the achievement of three missions: “Contribute to children’s safety”; “Develop children’s capabilities, encouraging creativity and sensitivity”; and “Support caregivers during pregnancy, birth and child raising”. Based on an investigation period, the following paper is a case study of the Kids Design Association, exposing its story, goals, relation with society, growth, and performed activities, especially the “Kids Design Award”, a commendation program for acknowledging design practices that takes children needs and standpoints in consideration. We aimed to observe design trends and challenges regarding both Japanese Society and the association. As results, although some of the procedures are oriented exclusively for Japan, we found that the KDA approach could effectively bridge companies with academic knowledge and social demands.
    Creator/Author:
    Fernandes, Rodrigo ; Yamanaka, Toshimasa ; Tsutatani, Kunio , and Bao, Suomiya
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/17/2017
    Date Modified:
    12/01/2017
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International

  • Impact of Visual Topological Features on Priority Attention for Product Shapes

    Article thumbnail: Impact of Visual Topological Features on Priority Attention for Product Shapes
    Type:
    Article
    Description/Abstract:
    This study hypothesized that humans give priority perception to product shapes that possess topological structures. Three experiments confirmed the proposition accordingly. The first experiment selected existing products that grab people’s attention within the prescribed time, with the experimental objects selected according to degree of topological properties and structure complexity. The results showed that visual topological properties in the products had strong visual appeal. The second experiment determined the visual prominence of freely designed and redesigned chairs according to the rating of non-expert users. The results demonstrated that products whose shape adopted topological structures were given priority attention. The third experiment intended to prove the practical value of visual topological features from a direction opposite to that of the second experiment; that is, from topological structures to deconstruction of topological structures. All three experiments showed as well that there are many cognitive limitations in the recognition of topological structures in product shapes. These unexpected problems, such as the contradiction between topological structure and habitual cognition, are discussed. The results of the study and the effects of topological properties on development are also discussed.
    Creator/Author:
    Nagai, Yukari and Fei, Fei
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/17/2017
    Date Modified:
    12/01/2017
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International

  • Taking aim at ‘wicked problems.’ A practical philosophy for educating designers in the making of wise decisions

    Article thumbnail: Taking aim at ‘wicked problems.’ A practical philosophy for educating designers in the making of wise decisions
    Type:
    Article
    Description/Abstract:
    Today’s design pedagogies lack the characteristics for redressing the nature of the ‘wicked problems’ they attempt to solve, such as sustainability. We argue it is not fair for future generations to suffer the systemic effects of our unsustainable consumer culture, partly resulting from today’s design professionals’ decisions, which ensue because design is an amoral discipline lacking a systemic perspective. To rectify design’s characteristic failings, as part of a PhD study, we report a new pedagogical architecture founded as the synthesis of the practices of design and civics, forming the relationship design-as-civics (DaC): a practical philosophy. We position DaC as a reflexive, systemic radical political praxis for every citizen, possessing the explicit teleological goal to achieve the ‘good life’ for all. DaC takes a transdisciplinary approach. It integrates the discoveries of cognitive science and linguistics to expose how we construct our understanding of the world interpreting metaphors and frames, which we utilise to ‘aim’ DaC. Alongside shared social practice theory (SSP) and insights from developmental psychology that reveal the distinctly human capacity of “shared intentionality” engendering humankind’s willingness for cooperation and empathy for fairness. That living in a fairer society is desired by people from rival political perspectives, with egalitarian societies reporting lower environmental impact lifestyles and more willingness for transitioning towards sustainment. Thus, it is humankind’s cooperative behaviour and aligning values that provides the foundational rationale of DaC’s SSP goal to achieve the ‘good life’ through the ongoing critical examination of its ‘aim’ of resolving ‘fairness between citizens.’
    Creator/Author:
    Young, Robert and Emmerson, Paul
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/17/2017
    Date Modified:
    12/01/2017
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International

  • Sparking potential ideas of ‘best-fit’ for design- work: a conceptual model for research

    Article thumbnail: Sparking potential ideas of ‘best-fit’ for design- work: a conceptual model for research
    Type:
    Article
    Description/Abstract:
    There is considerable interest within the design research domain in the possible cognitive functions and actions as ‘design thinking’ is used. This proposal commences with reference to Senge who suggests, “Truly creative people use the gap between vision and current reality to generate energy for change”. He drew from the musician Fritz, who proposed, “It’s not what the vision is but what the vision does,” (1990, p.153). The imagined ideal in a vision seems to act like a spike setting off self-urging creative intuitions and insights and instinctive reactions. A conceptual series of diagrams will develop these insights where an imagined ideal is to be set up as the vision as the anticipated experience of a ‘best-possible-self’ with success, where emergent ‘ideas-of-best-fit’ closely match the designer’s goals and desires. The triggering mental actions required are similar in form to De Bono’s technique based on ‘Six Colored Hats’ (1985). In this project, however, the practitioner adopts an overarching meaningful ideal for a ‘hat’ in the form of an experiential clear sense of success as motivating ideations emerge, such that these closely match their goals and desires as a ‘best-possible-fit’. The model is also potentially transformative as the visioning ideal could be framed such that any emergent effects of encoded formed bias or a self-limiting psychology could be effectively reduced or eliminated through the applied created differential as a ‘generative gap’ for the self. This paper will further suggest how this envisaged ideal of success could be experientially explored through co-creative action cycles of research in different design-thinking domains.
    Creator/Author:
    Easterley, Marieka
    Submitter:
    Lora Alberto
    Date Uploaded:
    11/17/2017
    Date Modified:
    01/19/2018
    Date Created:
    2017-10-31
    License:
    Attribution-NonCommercial 4.0 International