Student Work

Zendesk states that 69% of support tickets were resolved with just “one touch”, and yet many tickets require resolution times of over 24 hours[1]. Incident Management, Change Management, and Service Request management are key elements to combat with an end user's daily frustration regarding problematic or unavailable business needs.
MyHelpDesk eliminates the need for an end user to reach out to Managed Services for assistance by providing a wide selection of tools to use, including, but not limited to: training videos, trusted software solutions, access to Statement of Work’s and Client/Company process documentation, and in-app scripting all in one convenient location. MyHelpDesk allows end users of any technological experience to easily operate this centralized application for all things troubleshooting, training, workflow, and support within their network scope.

创建者

• Gautam, Tulashi
• Rindler, David
• Fayaz, Samon

证书

• Attribution-NonCommercial-NoDerivs 4.0 International

提交

CECH Library Service

学

• Education, Criminal Justice, and Human Services

部门

• Information Technology

学位

• BS (Information Technology)

创建日期

• 2020-04

指导教授

• Moore, Ryan

出版者

• University of Cincinnati

关系

在收集：

• 2020 CECH Information Technology Senior Design Projects

单件

缩略图	标题	上传日期	公开度	行动
	IT2020_Devin_Rindler_Samon_Fayaz_Tulashi_Gautam.pdf	2020-06-30	开放存取	Press to 选择一个动作 下载
	IT2020_Devin_Rindler_Samon_Fayaz_Tulashi_Gautam_Agreement.txt	2020-06-30	开放存取	Press to 选择一个动作 下载