Student Work

With over 250,000 unique logins per day, Kroger Citrix requires significant administrative resources. Ticket counts periodically exceed the capacity of the Kroger Support Center (KSC) - most issues are simple but have time consuming fixes. To reduce overhead, this team intends to implement a tool for KSC members that will streamline functions such as: (1) resetting Citrix users’ profiles, (2) verifying Citrix entitlements, and (3) viewing user Active Directory information. An additional goal is to enable KSC members to resolve an increased number of tickets without the need for escalation. This team predicts a recovery of approximately ten to fifteen minutes per incident, providing significant cost and time savings. Reduced overhead will allow more resources for investigating potential access violations and improving account controls.

创建者

• Ayers, Jeffrey
• Hibbs, John
• Burden, Erin

证书

• Attribution-NonCommercial-NoDerivs 4.0 International

提交

CECH Library Service

学

• Education, Criminal Justice, and Human Services

部门

• Information Technology

学位

• BS (Information Technology)

创建日期

• 2019-04

指导教授

• Scott, Jim

出版者

• University of Cincinnati

关系

在收集：

• 2019 CECH Information Technology Senior Design Projects

单件

缩略图	标题	上传日期	公开度	行动
	IT2019_Jeff_Ayers_John_Hibbs_Eric_Burden.pdf	2020-06-22	开放存取	Press to 选择一个动作 下载
	IT2019_Jeff_Ayers_John_Hibbs_Eric_Burden_Assignment.txt	2020-06-22	开放存取	Press to 选择一个动作 下载